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Features - Aging in Place Villages

ClubExpress, in partnership with the Village-to-Village Network, provides special features for Aging-in-Place Villages, which allow seniors to continue living in their homes while receiving support and services from their local "virtual" village.

More than 75% of villages use ClubExpress to manage their operations, service providers, vettings, and service requests. Working with villages and the Village-to-Village Network, we have spent hundreds of hours tailoring the platform to the needs of villages.

Track Village Services and Service Providers
ClubExpress provides features to track the services provided by your village to its members, as well as the service providers (contractors and volunteers) who provide these services. Track provider availability, vettings, and history. For services that members pay for, an optional module allows members to look up contractors on their own.

Track Service Requests
Create and manage service requests from members. Link them to one or more service providers based on the type of service being requested and provider availability. Send automated emails and track provider status until someone is confirmed for the request. After the request is complete, collect ratings and feedback, and track mileage and expenses.

Support for "Hub-and-Spoke" and "Neighborhood" models
ClubExpress provides powerful support for villages organized under the "Hub-and-Spoke" model, to match members and service providers within a geographic area.

Contact Log
Track every interaction with a member or prospective member, including meeting, phone call, email, fax, letter, etc. Assign a category, priority, responsible member, and status. Create a followup contact. Use a ToDo list to manage open contacts. Multiple reports and exports available.

Additional Contacts
For every member, track any number of emergency and additional contacts, including family members, caregivers, personal legal and financial advisors, etc.

Office Time
Special features are available to schedule and track volunteer office time provided by members to support the village.

Find a Contractor
Special module to allow members to find their own contractors (plumbers, electricians, etc.) from among the village's list of vetted contractors.

Become a Service Provider
Allows individuals and contractors who wish to provide services to village members to register online with the village and begin the interview and vetting process.

Availability and Pricing
These features are available at no additional charge to Aging-in-Place Villages that are members of the Village-to-Village Network. We also provide special pricing for villages. Contact us for more information.

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