Richard Alexander
SENIOR SOFTWARE ENGINEER
Rick has been developing web software solutions for 9 years, having worked in Education, Transportation, and Consulting sectors before joining ClubExpress. He has a background in web applications, quality assurance, and software automation. He is proud of the college organization positions he held, including Webmaster, Vice-President, and President of various clubs. Richard is most joyful when he is drinking a cup of tea, building with his hands, taking dogs on a long walk, baking up desserts, or sitting around a tabletop game with his friends. He is a graduate of Illinois Institute of Technology with a bachelor's degree in Computer Science.
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Ryan Eames
IMPLEMENTATION SPECIALIST
Ryan came to us with a well rounded set of experiences from customer service to production management. Ryan loves solving problems and enjoys helping people follow their passions. He is a lover of all kinds of games and spends much of his time with his family and partner playing them. Virtually all remaining down time Ryan has, is spent absorbing, writing, and telling stories and dreams of, someday soon, becoming a published writer.
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Zara Eric
CUSTOMER SUCCESS SPECIALIST
Zara came to ClubExpress with extensive years of experience working in customer support. Outside of work Zara enjoys spending time with her family and friends, rooting for “Da Bears” and the Bulls every season, volunteering thru her church, and spoiling her nieces and nephews.
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Michael Fisher
CUSTOMER SUCCESS SPECIALIST
Michael joined us with more than 15 years of experience in the IT industry including database support, systems administration (UNIX) and legacy systems. He lives with his wife and 3 daughters and enjoys geocaching and playing guitar (poorly). He sits on the board of several community organizations involving the special needs community, gifted education, and chamber of commerce. Michael graduated from Wayne State University with a degree in Business Administration with a heavy computer science focus.
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Samantha Horia
DIRECTOR OF CUSTOMER EDUCATION
Samantha came to ClubExpress with a background in procedure documentation and training. Samantha is a graduate of Dominican University and she loves to make learning fun for others. In her spare time, she enjoys knitting, taking road trips, and hanging out with her cat. She also loves baking cookies and occasionally enters her recipes into contests.
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Erika Howell
IMPLEMENTATION SPECIALIST
Erika brings previous experience in graphic, print and web design industry with a passion for creating eye-catching and effective design. In her free time Erika greatly enjoys playing video and tabletop games while spending time with her partner and family. She hopes to finish her own set of tabletop games in the future for others to play and enjoy.
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Carlene Kronau
OPERATIONS SPECIALIST
Carlene joined ClubExpress with over 12 years of operations experience. She has recently earned her Associate Degree in Administrative Office Technology and several certificates. She enjoys spending time with her family and two dogs
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Mirnes Neziric
SOFTWARE ENGINEER
Mirnes is a graduate of the Milwaukee School of Engineering with a Bachelor of Science in software engineering. He brings with him a knowledge of coding and computers from his degree and experience in support from his university IT department. Since childhood, Mirnes has been working with computers and other technology and helping his friends and family with them. In his off time, he likes to tinker with his motorcycle, go hiking in Wisconsin, and play a game(or two) of Dungeons & Dragons.
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Steve Raftis
ACCOUNT EXECUTIVE
Steve has over 10 years of experience serving on the board and leadership positions on various associations including professional and personal. This involvement provides a unique perspective of understating what it takes to properly run an association and can better understand the pains that leadership go through in building and operating their organization. From this background, Steve can demonstrate how ClubExpress can be a valuable partner and serve your organization. Steve has over 25 years of experience selling software and services in various industries including Small Business, Manufacturing, Financial Services and Banks, Business to Consumer and Business to Business environments. He is a graduate of DePaul University with major in Finance with Marketing minor. Happily Married with two children and world’s coolest dog.
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Will Sanders
ACCOUNT EXECUTIVE
Will joined us with over 10 years of experience in SaaS model sales with a focus on growth and acquisition. In the past he has worked in leadership positions with companies such as Fleetmatics (now part of Verizon), Navman (now part of Danaher), and Fleetsharp (now part of Agilis). Will has a in depth understanding of organization development, with his background he can demonstrate how ClubExpress can be a vital tool in the management and continued growth of your organization. He earned a Bachelor’s Degree in Applied Science from Arizona State University. Will has been happily married for 15 years and has two wonderful children, he and his family enjoy sports and all things outdoors.
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Elonda Scott
CUSTOMER SUCCESS SPECIALIST
Elonda joins us from Advocate Health where she supported their internal medical systems. Elonda has an MBA from the University of Phoenix, specializing in technology management. She has two children and is a Chicago native. Elonda is passionate about helping companies implement systems and solutions to help them save time and money. She has managed small to midsized projects to find solutions and help clients by offering services that provide value. Her various in IT Support and Business Analysis has allowed Elonda to participate in processes on many levels with excellent results. Elonda helps people and companies reach their goals by making sure the service she provides matches the needs of the clients. Elonda has worked with operations teams, sales teams, management and CEO's to improve overall business processes and procedures.
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Greg Smith
Senior Account Manager
For over 30 years, Greg has been a driving force in the technology sector, developing a comprehensive understanding of how to leverage technology to achieve organizational goals. His extensive experience spans diverse sectors, including non-profits, Fortune 1000 companies, education, and government, allowing him to offer tailored solutions that truly resonate. Greg's leadership tenure at companies like Avid Technologies and Hal Leonard Corporation, along with his involvement with the Technology Institute for Music Educators, demonstrates his deep industry knowledge. His clients value his ability to translate complex technological landscapes into practical, concise, and effective strategies. He holds degrees from the University of Illinois and the University of South Carolina.
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Evan Stuit
CUSTOMER SUCCESS SPECIALIST
Evan is a graduate from Bradley University with a Bachelor's in computer science. He has always been fascinated with technology and tries his best to learn what he can in the field. When not working he likes to play board games, especially chess, Settlers of Catan and Risk, read, watch movies, and spend time with his family.
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Dan Sullivan
QA / CUSTOMER SUCCESS SPECIALIST
Dan brings over 20 years of experience in IT/customer support in industries such as healthcare, financial, and restaurant. Dan is a graduate of Marquette University. Prior to joining the SaaS (Software as a Service) world with ClubExpress, he has previous experiences as a systems analysis specialist for Abbvie, helping customers resolve technical or training questions with a speciality medication prescribing website, traditional help desk roles resolving callers’ hardware or software issues and a jack-of-all trades solo IT Specialist for a franchise group of 31 Panera Bread restaurants. He is passionate about continuous improvement and strives for excellence when helping customers. He has two wonderful daughters and enjoys laughter, cycling, golf as well as following Chicago pro-sports teams.
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Michelle True
Software Testing Analyst
Michelle is a Software Testing Analyst for ClubExpress. She has over 30 years of IT experience in industries such as property management, healthcare, education, accounting, law and advertising. She is passionate about helping her clients make the most of the software solutions at their disposal. She is a Certified Help Desk Manager whose expertise includes software testing, technical writing, technical support, software training as well as help desk management. Her interests outside of work include writing, travel, photography and putting her bread machine to frequent use. Michelle has an adult son and a rescue cat named Ziggy.
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Kate Vestuto
Director of Enterprise Sales & Account Management
Kate brings us 25+ years of financial and business management experience. Kate is a graduate of Illinois State University with a degree in Business Administration. In her previous experiences as a manager/controller, Kate not only provided basic accounting needs but helped entrepreneurs build their business plan and scope. She is passionate about assisting in areas that create vision, organic growth, internal controls, sound financial models and efficiencies.
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Mark Vestuto
PRINCIPAL ENGINEER
Mark is a creative director, graphic designer and software developer with a plethora of experience in the technology field. An experienced front-end/back-end developer and UI/UX designer with over 18 years of leading and working on creative and development teams focused on digital media and software. In his time at ClubExpress, Mark has leveraged his professional experience with graphic design, photography, social networking, a host of code languages and advanced CMS design to deliver client websites that are as attractive as they are functional.
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Geoffrey Walsh
DIRECTOR OF CUSTOMER SUCCESS
Geoffrey is a graduate of the University of Illinois and is studying to earn his Masters. Geoffrey brings 10+ years of customer service experience to our team. Geoffrey has worked for various industries in management positions, bringing a drive and environment that develops long lasting relationships with his clients. When not devoting his time to ClubExpress, Geoffrey enjoys time with his family and occasionally a round of golf (when his son allows him to).
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